Frequently Asked Questions

Here is a list of frequently asked questions that we get on a daily basis at the clinic. If you think of more, please give us a call and our team will assist you in the best way possible!

What payment options are available?

We accept cash, credit, and debit cards at the time of service. While we don’t have in-house payment plans, we do offer CareCredit, a credit card for veterinary services. With CareCredit, you can apply online for instant approval and set up a payment plan that works for you.

Do you offer military discounts?

At this time, we do not have any discounts available, but we look forward to offering them in the future.

How do I know if my pet has an ear infection?

Clinical signs of ear infections in dogs and cats include scratching at the ears, shaking of the head, rubbing their ears on furniture or carpet, unpleasant odor around the ears, and discharge from the ears. You may also notice the ears are crusty and swollen. If your pet is experiencing any of these signs, it would be a great idea to get them checked out!

How often should I take my pet to the veterinarian?

To keep up with your pet’s health, a yearly exam with vaccines is the best option unless your pet gets sick. This allows you to know if you are up to date with what your pet needs, as well as complete annual bloodwork to make sure your pet is clear of any diseases. Just like humans!

Are annual pet vaccinations necessary?

Yes, annual pet vaccinations are important, and we customize them based on each pet’s individual needs. Vaccinations protect against many preventable diseases, such as parvovirus, Lyme disease, influenza, leukemia, and kennel cough (bordetella). Core vaccines for dogs include rabies and DHPP, while for cats, rabies and FVRCP are essential. Other vaccines may be recommended depending on your pet’s lifestyle and health risks.

Do my pets need to be on preventions all year long?

It is best to keep your dogs and cats on heartworm and flea/tick preventatives all year round. Heartworms and other intestinal parasites can live in the environment for months to 3 years, depending on the parasite…

When do you perform surgeries?

Currently, we perform surgeries on Tuesdays. Drop off is 7:45 AM with your pet fasted for 12 hours, i.e., 8:00 PM the night before. Your pet can have water. Pick-up time for surgeries ranges from 3:00 – 5:00 PM…

What are the benefits of having my pet spayed or neutered?

Spaying or neutering your pet prevents them from developing different types of cancers in the future. Spaying reduces the chance of your pet developing pyometra as well…

What should I bring to my appointment?

If you’re a new client, please bring any previous records you have for your pet, a list of questions for your veterinarian, and a leash or carrier to ensure your pet’s safety…

Do you offer boarding or grooming?

No, we no longer offer boarding and grooming due to the size of the hospital and the amount of staff we have.

How do I know if my pet needs a dental cleaning?

Signs that your pet may need a dental cleaning or surgery include bad breath, tartar build-up, red, inflamed or swollen gums, and loss of appetite…

Testimonials

I recently took my dog here, and from start to finish, it was an amazing experience. The front desk staff were great over the phone and in person. I was…

Keith W.

This place has my business for life. What they did for me is well beyond what they had to, and I'm so very grateful. I can't say thank you enough…

Michele N.

It was comfortable. They were welcoming to our family with understanding that we are a pack. Separating one to draw blood or for shots stresses the one and others. We…

Jack W.

Dr Pals is a nice, very caring vet. He explains everything to you and is extremely nice in difficult times.

Jed Z.

Reasonable price

Patti D.

Caring and knowledgeable team.

Greg W.

We have always been clients and didn’t know they switched hands to Dr Pals last July! Let me just say from the moment I walked into the front I was…

Marissa M.

If I could give Dr. Pals 6 stars I would. He was so very kind and informative with my puppy. He explained every test he was running as well as…

Client

The Best Veterinary Care for your pets! They take their time and do a detailed examinations and follow up is outstanding!

John M.

Took care of my cat Simba don't what he thought was best and was very caring

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