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Frequently Asked Questions

Here is a list of frequently asked questions that we get on a daily basis at the clinic. If you think of more, please give us a call and our team will assist you in the best way possible!

Do you offer payment plans?

Currently, we do not offer any payment plans. CareCredit is a credit card for veterinarians that you can get instantly approved for online. That is the only other form of payment that we take instead of normal payment options.

Do you offer military discounts?

Yes, military/police discounts are 5%. Please provide proof during your appointment.

How do I know if my pet has an ear infection?

Clinical signs of ear infections in dogs and cats include scratching at the ears, shaking of the head, rubbing their ears on furniture or carpet, unpleasant odor around the ears, and discharge from the ears. You may also notice the ears are crusty and swollen. If your pet is experiencing any of these signs, it would be a great idea to get them checked out!

How often should I take my pet to the veterinatian?

To keep up with your pet's health, a yearly exam with vaccines is the best option unless your pet gets sick. This allows you to know if you are up to date with what your pet needs, as well as completing annual bloodwork to make sure your pet is clear of any diseases. Just like humans!

Are annual pet vaccinations necessary?

The only absolute necessary vaccinations for your dog are rabies and DHPP (distemper, hepatitis, parvovirus, and parainfluenza, and for your cat are rabies and FVRCP (rhinotracheitis, calicivirus, and panleukopenia). It is important to get your other vaccinations as well, such as lyme, influenza, and leukemia because we do see common outbreaks of those diseases in Indiana.

Do my pets need to be on preventions all year long?

It is best to keep your dogs and cats on heartworm and flea/tick preventatives all year round. Heartworms and other intestinal parasites can live in the environment for months to 3 years depending on the parasite. If infected wild animals pass through your yard and defecate, this is how the worms transfer to your pet. Fleas and ticks can hitch a ride on our clothes and shoes, only to be brought inside to infest your animals, especially in the colder months. Call our clinic to find out what prevention is best for you!

When do you perform surgeries?

Currently we perform surgeries on Monday and Friday mornings. Drop off is 7:45 AM with your pet fasted for 12 hours, i.e., 8:00 PM the night before. Your pet can have water. Pick up time for surgeries range from 3:00 - 5:00 PM depending on how invasive your surgery was and how long the pet needs to fully and safely awake from anesthesia.

What are the benefits of having my pet spayed or neutered?

Spaying or neutering your pet prevents them from developing different types of cancers in the future. Spaying reduces the chance of your pet developing pyometra as well, which is an infection of the uterus and can be life threatening. These surgeries also decrease aggression, running away, and other unwanted behaviors. 

What should I bring to my appointment?

If you are a new client, make sure to bring any previous records you have on your pet, a list of questions for your veterinarian, and a leash or carrier for your pet! If your pet is sick, please ask the office what might be necessary to bring to your appointment.

Do you offer boarding or grooming?

No, we no longer offer boarding and grooming due to the size of the hospital and the amount of staff we have. 

How do I know if my pet needs a dental?

Signs that your pet may need a dental cleaning or surgery include bad breath, tarter build up, red, inflamed or swollen gums, and loss of appetite. These are signs that your pet may have some kind of mouth infection. It is also a good idea to get an annual dental cleaning and brush your pet's teeth at home to prevent infections and decrease tarter build up.

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